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CHS Hosted information

Security Policy Change Beginning Friday, September 8, 2023

  • In an effort to adhere more closely to NIST Standards, CHS Hosted has changed a security policy beginning 9/8/2023 that reduced the time out for idle sessions.
  • This means that if you leave your CHS Hosted Remote Desktop open and do not interact (mouse movement, clicks, keystrokes) for 30 minutes, for safety and security reasons your session will be considered idle and will be signed out. Two minutes prior to this your Hosted screen should display:

  • Any programs, files or records that were open are closed and any unsaved data is lost. After you have been signed out you should see:

We realize this may result in an inconvenience, but the safety and security of your patients and your organizations is one important reason we have taken this step. Our technical team has also conclusively linked software performance issues to unattended or abandoned sessions that in many cases are still running resource intensive processes.

*This does not apply to software within the Hosted Desktop - idle times for Lytec, UnifiMD and other programs are managed by your office manager or super-user

How to switch Access Servers

If you receive an error logging on to AccessPad, please remember to try, see how to switch access servers below

Maintenance Window (6/5/2024)
A follow up maintenance window was completed on Wednesday, 6/5 from 4:30 -4:35 AM ET.
There are no current known performance issues.
Upcoming Scheduled Maintenance

There is not currently any scheduled maintenance.

You will be notified at each sign on for 1 week prior to any future maintenance windows that will result in an interruption of Hosted access.

Weekly Maintenance:

A maintenance window, every Monday from 12:00 AM to 6:00 AM EST during which access to CHS Hosted will be restricted is in effect. This schedule was chosen to align with existing automated maintenance, server reboots, backups and to minimize impact to our clients.

At 12:00 AM on Monday morning, if you are logged on to CHS Hosted you will be automatically logged off and will lose any unsaved work. During this maintenance window, if you try to log in you will receive the message: "Unable to connect to Reason: Ericom Authentication Server error (code 19): Invalid credentials. Check your account name and password." This does not mean your password has expired or your account is locked. It simply means that access is being denied to complete maintenance without interruption or data loss. Once the maintenance window concludes at 6:00 AM EST, you will be able to log in as usual.