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3/1/24 at 3:03 pm
Change/Optum EDI Outage Update - from Change/Optum
We have completed standing up a new instance of Change Healthcare's Rx ePrescribing service. Working with technology and business partners, we have successfully completed testing with vendors and multiple retail pharmacy partners for the impacted transaction types. As a result, we have enabled this service for all customers effective 1 p.m. CT, Friday, March 1, 2024. If you encounter issues following the activation of this script routing service, contact our support team through your normal channels or submit an online ticket via our support portal.
Date: February 24, 2024
Title: UPDATE: Change Healthcare Pharmacy connectivity issue
Customers impacted:
• Health systems
• Electronic health records (EHR) vendors
Start Time: Wednesday, February 21, 2024 - 12:35 PM ET
End Time: This issue is ongoing.
Product(s) impacted:
• E-Prescribing
• E-Prescribing for Controlled Substances (EPCS)
Scope: Change Healthcare is currently experiencing a service disruption due to a cyber security incident. At this time, there is no security impact to the Surescripts network.
Surescripts took immediate action to allow E-Prescribing transactions transmitted through Change Healthcare to continue to flow electronically or automatically default to fax without delay. This disruption only impacts pharmacies that connect to the Surescripts network through Change Healthcare. E-Prescribing and EPCS continue to operate normally for the vast majority of pharmacies.
In an effort to support the continuous and safe delivery of controlled substance prescriptions, Surescripts has removed EPCS services for all pharmacies connected through Change Healthcare as of 10:30 a.m. ET on February 24.
Once Change Healthcare’s cyber security issue is resolved, Surescripts will restore EPCS service for all pharmacies connected through Change Healthcare.