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If you experience an outage please report it by emailing
support@mailchs.com or by calling 1-800-250-8687.
In response to the Optum/Change Healthcare/Relay Health cyber security incident CHS will be transitioning to the CGM Lytec/Medisoft eMedix clearinghouse platform. The CGM eMedix clearinghouse platform fully integrates with Lytec versions 2020 to current & Medisoft V24 to current.
The transition requires appropriate enrollments, payor ID updates, & revenue management edits. We will assist/coordinate the process to make it as painless as possible.
Once the enrollment has been accepted by eMedix (typically within a few days of enrollment submission), you will be able to start submitting for most commercial claims (including BCBS) electronically. Government payers will take a few weeks to be accepted.
Current CHS/Change Healthcare/Relay Health customers will receive a clearinghouse transition order via email by the end of day 3/6/24. If you are not a current CHS customer please contact us for assistance at 1-800-250-8687, option 2 or support@mailchs.com
We look forward to assisting you through this turbulent time.
eMedix Resources
We are working aggressively on the restoration of our systems and services. Assuming we continue at our current rate of progress, we expect our key system functionality to be restored and available on the following timelines:
Pharmacy services: Electronic prescribing is now fully functional with claim submission & payment transmission also available as of today. We have taken action to make sure patients can access their medicines in the meantime, including Optum Rx pharmacies sending members their medications based on the date needed.
Payments platform: Electronic payment functionality will be available for connection beginning March 15.
Medical claims: We expect to begin testing and reestablish connectivity to our claims network & software on March 18, restoring service through that week.
While we work to restore these systems, we strongly recommend our provider & payer clients use applicable workarounds we have established—in particular, using our new iEDI claim submission system in the interest of system redundancy given the current environment.