Copyright ©2015 Complete HealthCare Solutions, Inc 1497 N Main Street Palmer MA 01069 ph 1-800-250-8687 fax 1-413-668-0022| Contact us | Legal notice

Click a button below to view the status of the applicable service. 
In order to insure that your practice has a steady revenue stream, we recommend that you routinely check your reports and/or Connect Center.  If you do not have reports or Connect Center does not contain your claim information please call us immediately.


If you experience an outage please report it by emailing
support@mailchs.com or by calling 1-800-250-8687.





3/5/24 @ 11:00 am - From Complete HealthCare Solutions

In response to the Optum/Change Healthcare/Relay Health cyber security incident CHS will be transitioning to the CGM Lytec/Medisoft eMedix clearinghouse platform. The CGM eMedix clearinghouse platform fully integrates with Lytec versions 2020 to current & Medisoft V24 to current.
The transition requires appropriate enrollments, payor ID updates, & revenue management edits. We will assist/coordinate the process to make it as painless as possible.


Once the enrollment has been accepted by eMedix (typically within a few days of enrollment submission), you will be able to start submitting for most commercial claims (including BCBS) electronically. Government payers will take a few weeks to be accepted.



Current CHS/Change Healthcare/Relay Health customers will receive a clearinghouse transition order via email by the end of day 3/6/24. If you are not a current CHS customer please contact us for assistance at 1-800-250-8687, option 2 or support@mailchs.com


We look forward to assisting you through this turbulent time.


eMedix Resources

eMedix Remits pdf


eMedix Remits slide show

(this will download to your computer)

eMedix Claims pdf


eMedix Claim slide show

(this will download to your computer)

eMedix Payer List


eMedix Payer List.xlsx

(this will download to your computer)

Please note that the line below that reads "We expect to begin testing and reestablish connectivity to our claims network & software on March 18, restoring service through that week." is not any kind of guarantee of it working.  Also, Change owns multiple different platforms, CHS clients use Connect Center, we are not being told if THAT is the platform they will begin testing next week.  Additionally, trusting the security of Change Healthcare is not advised after this breach. CHS continues to recommend changing to eMedix


3/8/24 @ 9:00 am - From Change Healthcare 

We are working aggressively on the restoration of our systems and services. Assuming we continue at our current rate of progress, we expect our key system functionality to be restored and available on the following timelines:


Pharmacy services: Electronic prescribing is now fully functional with claim submission & payment transmission also available as of today. We have taken action to make sure patients can access their medicines in the meantime, including Optum Rx pharmacies sending members their medications based on the date needed.
Payments platform: Electronic payment functionality will be available for connection beginning March 15.
Medical claims: We expect to begin testing and reestablish connectivity to our claims network & software on March 18, restoring service through that week.
While we work to restore these systems, we strongly recommend our provider & payer clients use applicable workarounds we have established—in particular, using our new iEDI claim submission system in the interest of system redundancy given the current environment.


For further updates about the Change Healthcare cybersecurity issue, please visit https://www.unitedhealthgroup.com/changehealthcarecyberresponse.